Terms and Conditions

MEMBERSHIP AGREEMENT FORM
50 Bay St. | Toronto, ON | M5J 2L2 | www.raptors905.com

Raptors 905 Season Ticket Membership

Maple Leaf Sports & Entertainment Partnership (“MLSE”) is proud to offer Raptors 905 (the “Team”) members (each a “Member”) the following membership benefits for each NBA G League (“NBAGL”) season (each a “Season”). By completing this form and tendering payment to MLSE or accepting a ticket for a Season, you are enrolling in the Raptors 905 membership (“Membership”) for such Season and are agreeing to the following terms and conditions (the “Term and Conditions”):

A. MEMBERSHIP TERMS.

Membership includes the following:

Description	Charges
Scheduled Pre-season and Regular Season Team Home Games Played at the Arena* * Excludes school day and March break games (maximum 2 to 4 per season).	Included in Membership base cost.
Additional Team Home Games (NBAGL home playoff games) Membership automatically includes priority access to all Team home games not played at the Arena and all NBAGL playoff games (the “Additional Games”), subject to the exceptions set out in the Payment Terms. Members will be offered a presale opportunity to purchase seats for any Additional Games. When possible, Members will also be given the opportunity to purchase additional tickets to the Additional Games prior to public on-sale.	Additional to Membership base cost. Additional charges will vary dependant on the number and type of Additional Games.
Additional Features and Benefits. Members also enjoy the following benefits: a. 15% off all Real Sports Apparel merchandise (must show membership card) b. Access to other MLSE events when possible c. Priority access to upgrade your seat location and additional season seats, if available d. $100.00 credit for a group ticket or suite purchase e. Exclusive offers from Team partners when made available f. One (1) membership gift per account	Included in Membership base cost.

B. GENERAL TERMS AND CONDITIONS.

For the purposes of these Terms and Conditions, “Member” means the individual or entity entered on the records of MLSE as being the account holder in respect of the purchase of a package of tickets to Team home games (the “Tickets”) at the Paramount Fine Foods Centre, located in Mississauga, Ontario (the “Arena”). By clicking “Agree”, tendering payment to MLSE, or accepting a Ticket, the Member signifies their acceptance of these Terms and Conditions and its agreement to be bound thereby.

MLSE’s acceptance of payment for a Membership from any individual or entity who is not the account holder for such Membership does not grant any rights to such Membership to such individual or entity. Any rights or privileges associated with a Membership belong only to the account holder of record as entered on MLSE’s records. MLSE reserve the right to require that any transaction pertaining to a Membership held in a corporate name be supported by appropriate corporate resolutions or other documents.

Contagious Disease

C. TERMS AND CONDITIONS REGARDING AUTOMATIC PAYMENT PLANS.

By selecting a Membership, the Member agrees to select a payment plan option from the payment plan options made available by MLSE with respect to each Season and further agrees that subject to availability, the selected payment plan will, absent notice to or from MLSE, recur annually and is subject to the following payment terms:

Payment Authorization. Memberunderstands that by selecting a Membership, MLSE is given authorization to bill Member for its Tickets in accordance with the payment plan that the Member selects. For all Member Tickets payments, this payment authorization shall remain in effect for so long as Member’s Membership account remains in good standing with MLSE. Member hereby represents and warrants that it has the authority to approve charges in accordance with the listed payment information for the purpose of paying for the Tickets. Member understands and agrees that MLSE is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of such a billing error, MLSE’s only responsibility is to correct it if and when MLSE receives notice of the error. All deposits and/or payments made are non-refundable. Member understands that they are solely responsibility for ensuring that Member payment information is current and to notify MLSE of any deficiencies such that they may be remedied, and that Member’s failure to do so within the specified timeframe may result in a suspension or loss of Tickets and/or Membership Privileges. MLSE reserves the right to charge a processing fee of CAD$50.00 in the event a payment is refused for any reason. All payments are due on the dates specified regardless of game cancellations or rescheduling. Refunds will be addressed in accordance with the applicable policy in effect at that time for the applicable game or event.

Notwithstanding the foregoing, MLSE reserves the right to make modifications to the payment plan options (e.g. modify the payment dates, modify the number of payments, etc.) as may be required to align with scheduling changes to a Season. In such event, MLSE shall notify the Member of any such changes and the Member shall have thirty (30) days to select a payment plan from those made available by MLSE for the affected Season.

A Member must select one of the available payment plans.

Failure to Make Payments. If a Member enrolled in the Annual Plan or Semi-Annual Plan misses a payment, and the payment remains outstanding for ten (10) or more business days, MLSE may suspend or terminate the Member’s account. If a Member enrolled in the Monthly Payment Plan fails to make a scheduled payment two (2) times in a Season, MLSE may suspend or terminate the Member’s account. If a Member on an MLSE approved alternate payment plan misses a scheduled payment, and the payment remains outstanding for ten (10) business days, MLSE may suspend or terminate the Member’s account. If the Member account is terminated, MLSE reserves the right to resell Tickets for future games. In the event that MLSE terminates the Member’s account, MLSE will provide written notice to the Member. If a Member’s Credit Card on file is declined for a given payment for any reason, MLSE will re-run the Credit Card 24 hours later, and again 48 hours after the payment was initially declined. MLSE will make all reasonable attempts by email and/or telephone to request that the payment information be updated. If after five (5) business days, a payment has not been made, the barcodes for the Member’s Tickets shall be suspended for all future games. Please note, no refund will be issued for any games missed during this suspension.

D. MOBILE TICKETING

All tickets will be issued in the form of “mobile tickets” which can be displayed on a mobile device using (i) the Raptors 905 app, (ii) Raptors 905 Account Manager, or (iii) a mobile device Apple/Android wallet. No paper tickets will be issued expect on an exception basis as determined by MLSE.

E. MEMBERSHIP TICKET EXCHANGE PROGRAM

Tickets must be fully paid prior to being able to exchange Tickets. All ticket exchanges must be completed at least 48 hours before the start of any game for which the tickets are being exchanged. Ticket exchanges are limited to a maximum of 10 games per account per Season. Ticket exchanges are subject to availability solely within your specific price point. A maximum of 8 tickets can be exchanged into one game in order to maintain Membership status. Once an exchange is completed the original set of tickets will no longer be valid.

Schedule A

PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY GOVERN YOUR RIGHTS UNDER THE TICKET

PLEASE NOTE - To the extent enforceable in the applicable jurisdiction, THE FOLLOWING CONTAINS A BINDING, INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER PROVISION BY WHICH YOU GIVE UP THE RIGHT TO FILE A LAWSUIT IN COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION WITH RESPECT TO ANY DISPUTES RELATING TO THE TICKET OR THE SPECIFIED GAME OR EVENT FOR WHICH IT IS ISSUED.

This ticket is a revocable license, and the holder of this ticket, on behalf of the holder and any accompanying minor, including a minor holding a separate ticket (individually and collectively, the “Holder”), agrees to all of its terms. The Holder agrees that this ticket license is subject to these terms and conditions, as well as any additional terms and conditions established by the Maple Leaf Sports & Entertainment Partnership and/or its affiliates (the “Team”), the NBA G League and/or its affiliates (the “NBA G League”), and any operator of the arena or related arena grounds (including, without limitation, parking areas and entry gates) (collectively the “Arena”) at which the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”) is held (collectively, all such additional terms, “Supplemental Terms”). Supplemental Terms include the health and safety requirements and other terms posted by Team from time to time at www.raptors905.com. By acceptance and/or use of this ticket and/or entering (or seeking entry into) the Arena, the Holder is deemed to have read these terms and all Supplement Terms and agreed to be bound by them.

In the event of a conflict between Ticketmaster’s terms and these terms and conditions, these terms and conditions will apply.

Schedule B
CODE OF CONDUCT

Maple Leaf Sports & Entertainment (“MLSE”) is committed to providing a safe, comfortable and enjoyable experience that is inclusive, free of discrimination and harassment in all of our venues including Scotiabank Arena, BMO Field and Coca-Cola Coliseum (each a “Venue” and collectively the “Venues”). Everyone is welcome and should expect and help to promote an environment where people are treated in a courteous, professional, considerate and respectful manner by all fans, arena staff, team and event personnel, performers, players and other guests. Accordingly, MLSE has a zero-tolerance policy towards acts of intolerance, racism, or discriminatory behaviour of any kind and will not tolerate unsafe, abusive, unlawful, inciteful, or offensive conduct in our Venues. This Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the overall fan experience.

‍The following conduct is prohibited in the Venue, parking lots, facilities and areas controlled by MLSE and during any interactions with MLSE staff and representatives (e.g. on the phone):

Behaviour that is unruly, disruptive, threatening or violent in nature, including verbal or physical harassment of officials, players, staff or fans

Compliance with Policy

‍ Failure to abide by this Code of Conduct is subject to sanctions at the discretion of MLSE, which may include ejection, suspension of entry privileges, arrest, prosecution and banishment from any or all MLSE facilities whether or not a warning is issued. Any fan who conducts themselves in an extremely disruptive or dangerous manner or commits multiple violations during a 12-month period, may be banned from attending MLSE facilities or any and all events hosted by the applicable league for up to a year or longer.

Fans who are ejected will have their tickets revoked and will not be compensated in any way. Ejection may also result in the loss of season tickets or other privileges.

Season ticket members and suite holders are reminded that they are responsible for the behaviour of anyone using their tickets and that failure to abide by this Code of Conduct by suite holders, Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, or Toronto Marlies season ticket members, or by anyone using their tickets, may result in loss of season tickets or member or suite holder privileges.

All guests are reminded that bottles, coolers and containers of any kind are not allowed into the Venue and may be confiscated. MLSE reserves the right to limit the size of bags, purses or backpacks permitted within the Venue. Guests are advised to consult the applicable Venue websites for specific policies with respect to bags. MLSE reserves the right to prohibit the entry of items which may, in MLSE’s opinion, interfere with the ability of other guests to enjoy the game or event.

‍Fans are reminded that they are also subject to compliance with the policies and/or codes of conduct in place for specific teams, leagues or promoters hosting events at the Venues, including, without limitation:

Major League Soccer Code of Conduct available online at https://www.mlssoccer.com/about/fan-code-of-conduct

National Hockey League Fan Code of Conduct available online at https://www.nhl.com/fans/fan-code-of-conduct

National Basketball Association Fan Code of Conduct available at https://www.nba.com/nba-fan-code-of-conduct

Venue staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or fan services staff member at FanServices@mlse.com or call us at 416-815-5982.

MLSE thanks you for adhering to this Code of Conduct and for making each event special and memorable to you and your fellow guests.

Prohibited Items

Any bags larger than the approved 6.5” x 4.5”

Schedule C
INVOICE DISCLAIMERS

The following disclaimers may apply to your Tickets. Please review your current Ticket invoice to confirm which, if any, of the following disclaimers apply to your Tickets:

Seat Relocations: Please note that due to MLSE or applicable league rules and/or requirements, your membership seat location may be relocated for NBAGL playoff games, as well as for select NBAGL regular season games. In the event that this occurs, we will do our best to relocate you based on available inventory.